Returns & Exchanges
At House of EM5, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure the product is unused, in its original packaging, and include all promotional materials that were sent with the order.
Secure Pickup
Once approved, we will arrange a reverse pickup from your address at no additional cost; simply hand over the packed parcel to our courier partner.
Refund Processing
After our team inspects the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing