Frequently Asked Questions
Everything you need to know about House of EM5 products and services.
Are House of EM5 perfumes long-lasting?
Yes, our fragrances are formulated as high-concentration Extrait de Parfum or EDP, ensuring a long-lasting scent profile that typically stays on the skin for 6 to 8 hours.
Does House of EM5 ship across India?
We offer pan-India shipping. Orders are usually processed within 24-48 hours and delivered within 3 to 7 business days depending on your location.
Are your products vegan and cruelty-free?
Absolutely. House of EM5 is committed to ethical beauty. All our perfumes and solid colognes are 100% vegan and never tested on animals.
What is your return and exchange policy?
Due to the personal nature of fragrances, we only accept returns or exchanges if the product arrives damaged or is incorrect. Please contact our support team within 48 hours of delivery with unboxing videos.
Can I try a scent before committing to a full bottle?
Yes, we offer discovery sets and 5ml/10ml travel sprays so you can experience our luxury blends before purchasing a full-sized bottle.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.